Shipping & Returns

Exchanges/Returns

Loop Exchange is a resale service, saving garments from landfill through sourcing from our community. Please shop mindfully, as we do not offer refunds or exchanges for change of mind or wrong size purchases. All measurements are provided, and we're more than happy to help with sizing through our online chat! 

We adhere to the regulations of the Australian Competition and Consumer Commission Consumer Guarantees. 

If your item is faulty, please contact us within 7 days of receiving your order.

All items are sold 'as is', and are inspected thoroughly before sale. Some of these items will have minor wear, however we list all imperfections.

We are not responsible for faults due to inappropriate item care, or general wear and tear.

Loop Exchange is not responsible for any damages, delays or losses caused by Australia Post/Sendle/International Post. Any customs/related charges are the responsibility of the customer.

Please ensure you provide your full and correct address, as we are not responsible for sending your item to the wrong address.

Payment Methods
We process our payments through Paypal, Shopify Checkout.

Shipping Prices
AUS orders - FREE

All Australian orders are sent with Parcel Post or Sendle and standard delivery times apply.

(US, UK, NZ) International orders under $200 - $25
(US, UK, NZ) International orders over $200 - FREE
(Rest of World) International orders under $200 - $35
(Rest of World) International orders over $200 - FREE

Orders made after 1pm will be shipped next business day, some delays may occur in busier periods.

All shipping is tracked. Please check your postcode on Australia Post's website to determine your delivery time from Brisbane, Australia. Next day is not always guaranteed for Express Post depending on your location, please refer to delivery times on Australia Post's website.